Opportunity Details

Editorial Projects in Education, publisher of Education Week, edweek.org, teachermagazine.org, Digital Directions, and producer of Education Week Leadership Forums, is seeking an audience development intern to help build circulation/traffic, and maintain customer service. This is a paid internship. Course credit may also be earned, depending on requirements.

Responsibilities include:

• Assist with customer service (phone and email) as needed.

• Identify recurring problems, and put automated or scripted customer solutions in place.

• Input “do not mail” names into database

• Communicate any changes in website, marketing, or other policies which might impact customer care to appropriate internal and external stakeholders.

• Monitor and report on renewals, bills, new business and online audience measurements, as needed.

• Set up site licenses and assist site license users as needed.

• Analyze trends of key performance indicators and report on changes to stakeholders.

• Assist with email marketing projects, setting up emails in the email marketing system and following/tracking results.

• Report email and direct mail results using online systems available for reporting.

• Other projects as requested.